Confidentiality Policy

All sensitive information disclosed during the needs assessment, development, and delivery of training and in consultations shall be kept strictly confidential by both parties, except where affected by applicable legislation.

Payment Policy

To book a customized workshop or training session, a deposit of 50% of the total agreed upon fee is due up front for customization and preparation, and to secure the date(s). The remaining 50% shall be due within 30 days of the first day of training. Balances outstanding after 30 days shall be charged a service fee of 5% of the outstanding balance every 30 day period, starting on the 31st day following the first day of training, unless otherwise negotiated.

Accepted forms of payment are: electronic funds transfer and credit card (private individuals may also pay via cash or personal cheque).

Cancellation Policy

If you need to cancel a workshop or training session, please do so as soon as possible. Requests to cancel the training must be made either in writing or via e-mail, with an accompanying conversation either via telephone or in-person. You shall receive a full refund of the deposit, provided the request for cancellation is received no less than 30 calendar days prior to the first scheduled day of training. A partial refund (half of the deposit, or 25% of the total agreed upon fee) will be issued if the request for cancellation is received no less than 15 calendar days prior to the first scheduled day of training. If the request for cancellation is received less than 15 calendar days prior to the first scheduled day of training, there will be no refund of the deposit. If the request for cancellation is received after the first scheduled day of training, the full amount of the total agreed upon fee shall be due, in accordance with the payment policy above, including the service fee for outstanding balances.